Skills:

1. Proficiency in troubleshooting hardware and software issues for desktops, laptops, and peripherals.
2. Familiarity with operating systems such as Windows, macOS, and Linux.
3. Knowledge of networking fundamentals (LAN/WAN, TCP/IP, DNS, etc.).
4. Strong communication and interpersonal skills for effective user support.
5. Ability to manage time and prioritize tasks efficiently under pressure.

Qualifications:

1. A bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
2. Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.
3. Proficiency in remote support tools and ticketing systems.

Experience:

1. 1–3 years of experience in a desktop support or IT helpdesk role.
2. Hands-on experience with hardware upgrades, system imaging, and software deployment.
3. Exposure to Active Directory, Microsoft Office 365, and enterprise software solutions.

Responsibilities:

1. Provide technical support and guidance to users for hardware, software, and network-related issues.
2. Install, configure, and maintain computer systems, printers, and peripherals.
3. Perform system updates, patch management, and routine maintenance tasks.
4. Maintain records of technical issues and solutions in the helpdesk system.
5. Collaborate with other IT teams for escalations and major incidents.

Salary & Benefits:

1. Salary: ₹15,000–₹25000per month, depending on experience and location.
2. Benefits:
   • Health insurance or medical coverage.
   • Opportunity for professional training and certifications.
   • Paid leaves, including casual, sick, and annual leave.
   • Career growth opportunities within the IT department.