Customer Support Representative || Logistics Tele Caller || Logistics Company|| Park Street || Kolkata || West Bengal

Company is actively looking for around 10 candidates for Customer Support Representatives in Logistics preferably of age 30 and above.

They are looking for individuals with strong communication skills, a customer-first attitude, and a passion for providing excellent service.

Job Title: Customer Support Representative Logistics

Location: Park Street, Kolkata

Type: Full-time

Job Overview: As a Customer Support Representative in our logistics company, you will play a critical role in ensuring customer satisfaction by handling queries, resolving problems related to shipping and delivery, and maintaining strong client relationships.

Key Responsibilities:

• Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions.
• Address customer inquiries regarding shipments, delivery timelines, tracking updates, and order details.
• Track shipments and provide customers with real-time updates on the status of their deliveries.
• Investigate and resolve customer complaints related to delivery delays, order discrepancies, or any logistical challenges.
• Work with internal teams (e.g., operations, warehouse, transportation) to troubleshoot and resolve shipment issues.
• Maintain accurate records of customer interactions, transactions, and service requests.
• Collaborate with the other branches, warehouse, transportation, and operations departments to ensure timely and accurate deliveries.
• Provide feedback from customers to internal teams to improve service levels.
• Identify opportunities to improve the customer experience and exceed service level expectations.

Required Skills and Qualifications:

• Communication Skills
• Problem-Solving
• Technical Skills
• Time Management
• Customer-Focused

Salary: CTC: 1.2 LPA to 1.8 LPA (Depending on knowledge and experience)

Note: You can find many more job details in various posts in various companies.

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