Customer Support Representative || Logistics Tele Caller || Logistics Company|| Park Street || Kolkata || West Bengal

https://youtu.be/gyKH-fpPrGY?si=RR27MkXNGjp2e19P

Company is actively looking for around 10 candidates for Customer Support Representatives in Logistics preferably of age 30 and above.

They are looking for individuals with strong communication skills, a customer-first attitude, and a passion for providing excellent service.

Job Title: Customer Support Representative Logistics

Location: Park Street, Kolkata

Type: Full-time

Job Overview: As a Customer Support Representative in our logistics company, you will play a critical role in ensuring customer satisfaction by handling queries, resolving problems related to shipping and delivery, and maintaining strong client relationships.

Key Responsibilities:

• Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions.
• Address customer inquiries regarding shipments, delivery timelines, tracking updates, and order details.
• Track shipments and provide customers with real-time updates on the status of their deliveries.
• Investigate and resolve customer complaints related to delivery delays, order discrepancies, or any logistical challenges.
• Work with internal teams (e.g., operations, warehouse, transportation) to troubleshoot and resolve shipment issues.
• Maintain accurate records of customer interactions, transactions, and service requests.
• Collaborate with the other branches, warehouse, transportation, and operations departments to ensure timely and accurate deliveries.
• Provide feedback from customers to internal teams to improve service levels.
• Identify opportunities to improve the customer experience and exceed service level expectations.

Required Skills and Qualifications:

• Communication Skills
• Problem-Solving
• Technical Skills
• Time Management
• Customer-Focused

Salary: CTC: 1.2 LPA to 1.8 LPA (Depending on knowledge and experience)

Note: You can find many more job details in various posts in various companies.

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