Customer Support Manager || Diagnostics Center || Medical Health Industry || Godia || Kolkata || West Bengal || India
About company: A fastest growing Diagnostic center chain of labs in India is one of the fastest growing diagnostic center in India. It is conceived with a single minded proposition for bringing avant-garde healthcare services at affordable rates, and also under one roof.

We partner with nothing but the best:
And what facilitates this to their advantage, is their long and sincere association with standard healthcare service providers, that helped us imbibe the best in healthcare services, complete with the latest technology and knowhow in combating regular as well as newly discovered diseases in the healthcare industry.

Now the company has some open vacant position as:

For the post of Customer Support Manager (Male only)
Experienced: 5YEARS+ Experience.
Job Description: Handle customer complain to retention / supervise agents & minimize burnout.

Key Responsibilities:
Customer service manager responsibilities:
• Builds strong relationships while acting as a liaison between the customer and the corporate office
• Designs and implements training programs for the department
• Collaborates with other departments to achieve organizational goals
• Collects and analyzes customer service department metrics
• Conducts performance reviews of subordinates
• Leads quarterly meetings with department heads
• Executes related duties as needed
Requirements
Minimum qualifications:
• A bachelor’s degree in business administration or a related field
• Five years of experience in customer service
• Proficiency in Microsoft Office Suite
• Highly organized and detail-oriented
• Demonstrated ability in project management
What salary Offered by the recruiting company.
CTC up to 4.80 LPA

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