Chief General Manager – Service || General Manager || Service Manager || 4 Wheeler Sales || Automobile company || Kolkata || Jharkhand || India
About company: Imagine embarking on a career with a company that’s more than just a workplace—it’s a legacy of excellence and innovation.
At company, you’ll join a spearhead automobile industry, known for its extensive network and award-winning service.
Since they humble beginnings in 2005, they’ve grown into a regional powerhouse with a strong commitment to customer satisfaction, embodying their philosophy of “Grahak Devo Bhava” (Customer is God).
At Company they believe that their greatest asset is their people. their work culture is built on collaboration, inclusion, and a shared sense of purpose. From your very first day you’ll be welcomed into a supportive environment where every voice is valued, and every contribution matters. They prioritize employee well-being and provide continuous training and development to help you grow both personally and professionally. Their vibrant, diverse team of over 2000 employees thrives on mutual respect and teamwork, ensuring that together, they drive success and create a fulfilling workplace experience.

Job Description: Chief General Manager – Service
Job Title and Overview
Job Title: Chief General Manager – Service
Reporting to: CMD / CEO
Educational Qualification: Graduate / Post Graduate in Automobile Engineering or related field
Experience: 10+ years of experience in a service management role within the automobile industry.
Job Purpose:
This position is responsible for the strategic planning, overall operations, and management of the service function across multiple outlets, driving excellence in service delivery, customer satisfaction, and profitability.
Salary: Best in the Industry
Key Roles and Responsibilities
Service Operations Management: Oversee the service operations of multiple outlets, ensuring all service and repair activities meet company quality standards.
Customer Satisfaction: Develop and implement strategies to enhance customer satisfaction, promptly address complaints, and improve the overall customer experience.
Process Improvement: Lead initiatives to streamline service processes, reduce turnaround times, and implement best practices across outlets.
Team Leadership and Development: Supervise and mentor Service Managers and workshop staff, fostering a high-performance culture and managing training programs to enhance skills.
Financial Management: Ensure service profitability by optimizing resource utilization, managing operational costs, and maximizing revenue through value-added services.
Compliance and Safety: Enforce health, safety, and compliance standards, ensuring a secure working environment for all staff and customers.
Reporting and Analytics: Track key performance metrics, prepare regular reports on service performance, and make data-driven decisions for continuous improvement.

Other Perks and Benefits
Free Gym Membership.
Health Insurance.
Opportunity to win Foreign Trip.
A Company Car will be provided.
Opportunity to participate in employee engagement activities.
Induction as a member of the company Board.
Location: Ranchi, Jharkhand
Key Skills
Strong leadership and people management skills
In-depth knowledge of automobile service operations
Excellent communication and customer relationship skills
Proficiency in data analysis and reporting tools
Process improvement and strategic planning abilities
Education and Experience:
Graduate / Post Graduate in Automobile Engineering or related field
Proficient in Microsoft Office suite and service management role Strong communication and presentation Skills.

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