Area Service Manager || Area Sales Manager || Home Appliances Company || M N C Job || Kolkata || West Bengal || Seven Sisters || NorthEast || India
About Company:
An Indian Electronics Company is a leading electronics and appliances service provider committed to delivering exceptional customer service. With a strong presence in the LED TV, Air Conditioner, and Washing Machine segment, we are looking for an experienced Service Manager to appoint new service centers and lead our service team and ensure the highest level of customer satisfaction.

Area Service Manager
Industry: Large Home Appliances
Location: SEVEN SISTERS
Experience: 5-10 years
Salary Range: 5 LPA to 10 LPA

Job Description:
They are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenance services for LED TV, Air Conditioners, and Washing Machines. The successful candidate will be responsible for managing service technicians, optimizing service operations, and enhancing customer experience.

Key Responsibilities:
• Team Leadership: Mentor and manage service technicians to ensure top-quality service.
• Service Operations: Oversee scheduling, dispatch, inventory, and service quality.
• Center Appointments: Appoint and manage new service centers.
• Customer Satisfaction: Handle complaints and ensure high customer satisfaction.
• Technical Support: Troubleshoot complex issues in LED TVs, ACs, and Washing Machines.
• Process Improvement: Optimize service procedures for better efficiency.
• Budget Management: Control costs and enhance profitability.
• Vendor Relations: Manage supplier relationships for parts availability.
• Quality Assurance: Ensure adherence to industry quality standards.

Qualification and Skills:
• Bachelor’s degree in Electronics, Electrical Engineering, or a related field.
• 5 to 10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service.
• Having good working experience in CRM Software.
• Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills.
• Strong technical knowledge of LED TV, Air Conditioners, and Washing Machines.
• Excellent problem-solving and decision-making abilities.
• Proficiency in computer applications and service management software.
• Outstanding communication and customer service skills.
• Budget management experience is a plus.

Salary and Benefits:
Salary: 5LPA to 8LPA + Incentives
10,000 Joining Bonus!
Performance-Based Incentives
Laptop Provided
Family Health Insurance
Accidental Insurance
Provident Fund (PF)
Travel Expenses Covered
Family Tour Package
Birthday & Marriage Anniversary Gift or Cake
Many more Benefits
Job Category: Area Service Manager
Job Type: Full Time
Job Location: Seven Sisters

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