Inbound Customer Service for Helpline process

Job Location: MBP-Mahape ,Navi Mumbai
Designation: Call Taker
Qualification: Graduation Mandatory
Job Type: Full Time
Salary: Rs. 1.97 Lakhs Annual CTC + Benefits

Age Limit: 29 Years
IMMEDIATE JOINING
ON COMPANY PAYROLL

Responsibilities:

• Candidate will be a part of big project.

• Answering to incoming calls.
• Identify and escalate issues to supervisors.
• Research, identify and resolve citizen complaints using applicable software
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures
• Complete call logs and reports.

• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal or team qualitative and quantitative targets.

• Ensure you follow the customer service script provided by the company for uniformity.

Requirements:

1. Need Confident Candidates who can handle calls efficiently.
2. Strong phone and verbal communication skills along with active listening in Marathi, English & Hindi.
3. Should be comfortable working in rotational shifts for Males.
4. Should be comfortable working from office.
5. Should have basic knowledge of Computers.

Interview Rounds:

1. HR Round
2. Typing Test [require minimum 25 Gross W.PM & 70% Accuracy]
3. Final round with Operations Manager

Selection will be done on the basis of communication skills in Marathi, English & Hindi.

What we can offer you

• Good work environment
• Responsible position
• Growth path
• A respectful life all what one desires